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Privacy Policy

Last Updated: April 2026

1. Introduction

Cook County Tax Appeals, LLC (“we,” “us,” “our,” or “the Firm”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information you provide when you use our website www.cookcountytaxappeal.com (“Site”) or otherwise interact with us. By using the Site, submitting forms, or otherwise providing information to us, you consent to the practices described in this policy.

2. Key Definitions

Personal Information

Information that identifies or can reasonably be linked to an individual or household.

Sensitive Personal Information

Includes government identifiers, account credentials, and property-related data such as parcel numbers, assessments, and supporting documents.

Processing

Any handling of data, including collection, use, storage, disclosure, or deletion.

De-Identified Information

Information that cannot reasonably be linked back to an individual.

3. Information We Collect

A. Information You Provide

  • Name, address, email, phone
  • Property details (address, PIN, tax and assessment data)
  • Communications, inquiries, or feedback
  • Documents or materials submitted for appeals

B. Automatically Collected Information

  • IP address and device information
  • Browser and usage data
  • Pages visited and interaction data
  • Cookies and tracking technologies

C. Information from Third Parties

  • Public property and tax records
  • Assessor and government databases
  • Service providers (hosting, analytics, security tools)
  • How We Use Your Information

4. How We Use Your Information

Your data is primarily used to facilitate the property tax appeal process with Cook County officials, communicate status updates, and improve our platform's architectural efficiency.

Provide Services

  • Evaluate eligibility for representation
  • Prepare and manage property tax appeals
  • Provide client support

Communicate

  • Respond to inquiries
  • Send updates, confirmations, and notices

Improve and Secure Our Services

  • Analyze usage and improve performance
  • Detect fraud and maintain security

Marketing (Where Permitted)

  • Send relevant communications
  • Share testimonials with consent

Legal Compliance

  • Meet legal, regulatory, and professional obligations

5. Information Sharing and Disclosure

We do not sell Personal Information.

  • Legal and Professional Partners: Khatib Law, LLC and Attorney Hani Khatib for legal services and case evaluation.
  • Service Providers: Hosting, analytics, and security vendors (under strict confidentiality obligations).
  • Legal Authorities: When required by law or to protect rights and safety.
  • Business Transfers: In connection with mergers, acquisitions, or asset transfers.
  • With Your Consent: When you specifically direct us to share your information.

6. Cookies and Tracking Technologies

We use cookies to operate and improve our website.

Types of Cookies

Essential

Required for core website functionality

Preference

Save your settings and preferences

Analytics

Measure website usage and performance

Marketing

Deliver tailored advertising (if applicable)

Your Choices

  • Your browser settings
  • Website cookie preference tools

Note Disabling certain cookies may affect website functionality.

7. Data Security and Retention

Security Measures

We maintain administrative, technical, and physical safeguards to protect your data. However, no system or transmission of data is completely secure.

Retention Period

We retain Personal Information for at least three (3) years after collection or case closure, unless a longer retention period is required by law.

Data Destruction

  • Shred physical documents
  • Permanently delete or de-identify electronic records

8. Data Breach Notification (Illinois Law)

  • Provide details about the breach and protective steps you can take.
  • Provide details about the breach and protective steps you can take.
  • Notify authorities, including the Illinois Attorney General, when required by law.

9. Your Rights (Illinois Residents)

Access to your personal information

Corrections to inaccurate data

Deletion of your data (subject to legal and professional limitations)

To opt-out of marketing communications

How to Submit Requests

  • Email: info@cookcountytaxappeal.com
  • Phone: 708-888-8880

We may verify your identity before processing requests to protect your security.

10. Marketing Preference

  • The "Unsubscribe" links provided in our emails
  • Direct contact via email or phone

Note Service-related and administrative communications regarding your active case will still be sent.

11. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 years of age.

12. Third-Party Links

We are not responsible for the privacy practices, content, or security of external websites linked from our site. Your use of third-party sites is subject to their own terms and policies.

13. Updates to This Policy

We may update this Policy periodically to reflect changes in our practices or legal requirements. Changes become effective immediately upon posting the updated Policy on this site.

14. Contact Information

Cook County Tax Appeals, LLC

📍 6600 College Drive, Suite 207, Palos Heights, IL 60463

✉ info@cookcountytaxappeal.com

📞 708-888-8880

15. Governing Law

This Policy is governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the state and federal courts located in Illinois.